Terms of service

Terms of Service

These Terms of Service apply to purchases made through the online store distrance.com.

Seller information

The online store distrance.com is operated by:

Company name: SIA STBG
Registration number: 40203731711
Legal address: Ieroču iela 10 - 23/24, Riga, LV-1013, Latvia
Email: distrance.shop@gmail.com
Phone: +371 28 353 551

Products

Distrance.com sells physical products, including the Race Bib Memory Journal and related goods. Product descriptions, prices, and availability are shown on each product page.

Prices and payment

All prices are shown in euros (EUR), unless stated otherwise. Payment can be made using the payment methods available at checkout.

Payment processing is provided by MakeCommerce / Maksekeskus AS and other payment service providers available in the checkout.

An order is considered confirmed after the payment has been successfully completed.

Order processing

After receiving the order and payment, we will process the order as soon as possible. If there are any issues with the order, we will contact the customer using the email address or phone number provided during checkout.

Delivery

Orders are delivered to the address or parcel locker selected or provided by the customer. The customer is responsible for providing correct delivery information, including phone number and parcel locker details when required.

Estimated delivery times:
Latvia: 1–3 business days
Baltics: 2–5 business days
Europe: 5–10 business days
International: 10–20 business days

Delivery times may vary depending on the delivery provider, destination, customs procedures, or other circumstances outside our control.

Right of withdrawal and returns

Customers have the right to withdraw from the purchase within 14 days after receiving the goods, unless the product is custom-made, personalised, used, damaged, or otherwise excluded by applicable law.

To request a return, please contact us by email at distrance.shop@gmail.com.

Returned products must be unused, clean, undamaged, and in their original packaging where possible. The customer is responsible for return shipping costs unless the product is defective or incorrectly delivered.

Refunds

Refunds are issued after the returned product has been received and inspected. Refunds are made using the same payment method used for the original purchase, unless agreed otherwise.

Complaints

If the product is defective or does not match the order, please contact us at distrance.shop@gmail.com with your order number, description of the issue, and photos if relevant.

Personal data

Personal data is processed according to our Privacy Policy.

Applicable law

These Terms of Service are governed by the laws of the Republic of Latvia.