Privacy policy

Privacy Policy

This Privacy Policy explains how SIA STBG processes personal data when customers use distrance.com, place orders through our online store, contact us, or sign up through forms, giveaways, or email marketing activities.

Data controller

The data controller is:

Company name: SIA STBG
Registration number: 40203731711
Legal address: Ieroču iela 10, Riga, LV-1013, Latvia
Email: hello@distrance.com

What personal data we process

We may process the following personal data:

  • Name and surname
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Order information
  • Payment status
  • Communication related to orders and customer support
  • Information submitted through forms, giveaways, or newsletter sign-ups
  • Technical data such as IP address, browser information, and cookies

Why we process personal data

We process personal data in order to:

  • Receive and process orders
  • Accept payments
  • Deliver products
  • Communicate with customers
  • Handle returns, refunds, and complaints
  • Administer giveaways and contact giveaway winners
  • Send occasional marketing emails, if the customer has agreed to receive them
  • Comply with accounting, tax, and legal obligations
  • Improve the operation and security of our online store

Giveaways, forms and email marketing

When you enter a giveaway, sign up through a form, or subscribe to our email list, we may collect your name and email address.

We use this information to:

  • administer the giveaway;
  • contact the winner;
  • send occasional emails about Distrance products, stories, offers, events, and updates, if you have agreed to receive such emails.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at distrance.admin@gmail.com.

We do not sell your personal data.

Payment processing

Maksājumu apstrādi nodrošina maksājumu platforma https://makecommerce.lv/, tāpēc mūsu uzņēmums maksājumu izpildei nepieciešamos personas datus nodod platformas īpašniekam Maksekeskus AS.

Payment processing is provided by the payment platform https://makecommerce.lv/. Therefore, our company transfers the personal data necessary for payment execution to the platform owner Maksekeskus AS.

We do not store full payment card details on our website. Payment information is processed by the payment service providers available at checkout.

Delivery service providers

To deliver orders, we may share the necessary personal data with delivery service providers, such as parcel locker and courier companies. This may include the customer’s name, phone number, delivery address, parcel locker information, and order details necessary for delivery.

Legal basis for processing

We process personal data based on:

  • Performance of a contract when processing and delivering orders
  • Legal obligations related to accounting, tax, and consumer protection
  • Legitimate interests such as customer support, fraud prevention, website security, and business communication
  • Consent where required, for example for optional marketing communications, giveaways, forms, newsletters, or certain cookies

Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by applicable law.

Order and accounting data may be stored for the period required by Latvian accounting and tax laws.

Marketing contact data is kept until the person unsubscribes or requests deletion, unless we are legally required to keep certain information for a longer period.

Giveaway-related data may be kept for a reasonable period after the giveaway in order to administer the giveaway, contact the winner, and keep proof of participation and consent where necessary.

Customer rights

Customers have the right to:

  • Request access to their personal data
  • Request correction of inaccurate data
  • Request deletion of personal data where legally possible
  • Object to certain processing activities
  • Request restriction of processing
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at distrance.admin@gmail.com.

Cookies

Our website may use cookies and similar technologies to operate the store, improve user experience, analyse traffic, and support marketing activities. Customers can manage cookies through browser settings or available cookie preference tools on the website.

Third-party services

Our online store is built on Shopify. Shopify and other service providers may process personal data as necessary to operate the online store, process orders, provide analytics, or support payment and delivery functions.

We may also use third-party tools for forms, email marketing, analytics, advertising, payments, delivery, and customer communication. These service providers may process personal data only as necessary to provide their services to us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on distrance.com.

Last updated: 4 August 2026